Refund policy

Because artwork is fragile and costly to ship, we do not accept returns or exchanges on prints or original pieces for change of mind.

Every piece is packed and handled with great care before it leaves the studio. If your order arrives damaged, please take photos of the unopened packaging first, then photograph the damaged artwork once opened. Email the images to koof.kb@gmail.com and we will send you a replacement print of the same edition. In the case of damaged original artwork, we will arrange a replacement commission.

To qualify for a return, the item must be unused, undamaged, and returned in its original packaging. You will also need to provide your receipt or proof of purchase.

To begin a return, please reach out to us at koof.kb@gmail.com.

Please check your order as soon as it arrives. Contact us right away if an item is faulty, damaged in transit, or incorrect, so we can assess the problem and resolve it for you.

We are unable to accept returns on sale items or gift cards.

We do not offer exchanges.

Once your return has been reviewed, we will contact you to confirm whether your refund has been approved. If it is approved, the refund will be issued to your original payment method within 10 business days.